Problem Solving Executive with Romanian

Location: Bucuresti, Bucuresti, Romania
Date Posted: 10-01-2017
Do you speak/understand/write Romanian to a level of excellence? If so, we invite you to apply and join our Customer Partners’ team, to be part of our exciting journey in continuing customer service improvement!

VIVRE is only 4 years old but already has proved itself as the leading Central & Eastern Europe e-commerce retailer for just about any home & living product you could imagine.
We strive to be the most relevant shopping destination for home design lovers in all our markets: Romania, Bulgaria, Hungary, Croatia, Poland, Slovakia, Slovenia and the Czech Republic.
VIVRE has grown organically from a handful of founders in its Bucharest HQ temployees and we hope to find even more positive startup-like energy in our future colleagues.

General Profile for Problem Solving Executive:
Excellent writing and communication skills in Romanian;
Good writing and communication skills in English;
Computer skills: working with browsers, MS Office;
Demonstrated capability for problem solving, decision making, sound judgment, assertiveness;
Responsible and positive attitude;
Desire for continuous improvement;
Team spirit.

Main responsibilities in interactions with Vivre’s Customers:
Understand and adequately apply legal and commercial framework to existing orders;
Research & implement solutions for complaints/inquiries/Customers’ needs, and escalate if required;
Filter the customers’ requests based on procedure and register/redirect in/to the specific database/ departments;
Understand and take charge of the customer’s journey through the entire process, from website order to courier delivery;
Take charge of customers’ requests and propose solutions according to compliance rules and procedures;
Understand and apply in day-to-day activities the client profile from the assigned European country, using direct communication through email and phone;
Keep the customer constantly informed regarding the status of their requests;
Offer assistance and support to other departments (Buying, Logistics, Marketing, IT) regarding different on-going organisational projects;
Produce Customer Problem Management metrics;
Contribute to Customer Problem Management strategy.

Offer (bonuses, benefits):
Attractive fixed salary and a program for career development/movement.

We are located in one of the most unconventional business areas of Bucharest: the ~South. You'll get a flexible landscape along the way and far less traffic jams than elsewhere... 

8 hours per day. Monday to Friday including lunch break at our headquarter in Bucharest.

Medical subscription:
Medical subscription at one of the top private medical services providers in Bucharest.

Work environment:
A friendly, young, multicultural, informal, agile working environment;
A transparent and feedback-oriented recruitment process to help you further in your professional development.

We have immediate openings for Problem Solver Executives with Romanian.
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